Frequently Asked Questions
Everything you need to know about shopping with MATTE Brand.
How long does shipping typically take?
Standard shipping within the US takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that certain items like bodysuits and swimwear are final sale for hygiene reasons.
How do I know which size to order?
Each product page features a detailed size guide. Our pieces are designed for a body-hugging fit; if you are between sizes, we recommend sizing up for more comfort.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Klarna.